QUALITY TRAINING AND MANAGEMENT AUDIT

Quality audits serve an important function for any business or organization concerned with offering the best possible products or outputs for its customers. These inspections allow customers, clients and regulatory agencies to know that a company's processes are producing safe products that meet pre-established quality standards.

 

Audits can be mandated by the government, required by a customer or directed by a company's own quality department, but the ultimate goal of ensuring corporate quality is the same.

Quality audit procedures are used to determine the accuracy of manufacturing procedures or the efficacy of management processes. These procedures can be carried out by a government regulator, a third-party accrediting agency or by in-house management. 

Quality audits are based on quality improvement plans and goals that are clear, measurable and time-based. They can also address safety issues and regulation compliance.

Since the basis of all quality audits is the quality improvement plan, it is essential that the audit plan has been properly developed and clearly communicated to all staff.

If the quality audit is addressing safety or implementing issues, the auditor will review the plan to ensure that it consistently sets all health and safety limits and provides clear standards for maintaining those limits.

If the audit is reviewing management and performance goals, the auditor will want to ensure that these goals are time-limited and measurable. All audits require proof that the quality plan has been clearly communicated and that employees have been trained in implementing the plan.

 

The Training packages that incorporate the National Certificate Courses are the foundation of a Quality Training System. The planning, preparation, delivery, assessment, evaluation and continuous improvement of training are the key to a Quality Training System.

To achieve satisfactory levels of student, sponsor and staff satisfaction it is critical to regularly audit all aspects of the Training System, identify and act on improvement opportunities.

The colleges will be issued the Quality Training Audit checklist form to fill up. This Audit Checklist provides each Department and Section with the opportunity to undertake an internal or self-audit of the key components of a Quality Training System.

The final step in the quality audit procedure is to review the results of the audit. Working with management, auditors present their overview of the results, highlighting both strengths and areas for improvement. 

We may be able to schedule a follow-up audit to demonstrate that we have addressed any problems. Our audit will also reveal areas where we have met our quality improvement goals, and we will be able to set higher goals to accomplish for our next quality audit.